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Return Policy
Return Policy
There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under applicable consumer protection laws.
If you wish to return any item(s) you have purchased, you can either return the item(s) via courier to our designated return address within 14 days from the date of delivery.
Kindly coordinate your return with our customer service team in advance. All returned parcels remain the responsibility of the purchaser until received by us.
RETURN POLICY CONDITIONS
At our website, we want to ensure you love the items you purchase.
If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that:
You return the item within 14 days (inclusive) from the date of delivery.
The item is in original saleable condition.
With all original tags and any sewn labels still attached.
In an unworn and unused condition.
In original packaging.
Please note: Sale items cannot be returned or exchanged.
If you are not able to comply with these requirements, we reserve the right to refuse an exchange or refund on change of mind items. We will not accept a bank statement as proof of purchase.
Defective Products
If the product you receive does not match the description (e.g., due to defects, poor quality, or other product issues), we will cover reasonable return shipping costs or applicable processing fees.
Please submit a request within 30 days from the date of receipt.
Refund Time
A refund will be provided to you by crediting your original method of payment.
Refunds may take 3-5 business days to appear, depending on your bank. The refund date may be backdated to the original transaction date. You are advised to search for refunds from the date of the initial transaction until the day of the processed refund when looking at your bank statement.
Hygiene Restricted Items
We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:
Tights
Hair accessories
Earrings
Bodysuits
Swimming Costumes
Undergarments and related accessories
Undelivered Order Rules
We can arrange a replacement shipment or issue a full refund only after you submit valid proof of non-delivery and we complete relevant verification.
All related inquiries about missing parcels must be raised to our support team within 24 hours after the carrier marks your parcel as successfully delivered.
Special Circumstance Clauses
1. Refund requests for refused shipments shall not be processed until we receive the returned parcel back at our warehouse; original shipping fees may not be refundable unless required by applicable law.
2. If goods are sent back to us without prior return approval obtained from our support team, we reserve the right to reject, and all freight charges generated from this unauthorized return shall fall solely on you.
3. To guard against return abuse and fraudulent behavior, we reserve the right to refuse returns that do not meet the requirements of this policy. This rule applies to merchandise with obvious heavy wear, items misused by customers, or goods that breach our store return regulations.
Please note that all returns must comply with the requirements stated in this policy. We appreciate your cooperation and remain committed to providing a clear and reliable customer experience.
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